Each membership includes 14 days from the date of receiving the provided equipment to test out the Device and service. If the Device or service does not meet member’s expectations, a refund for both the One-Time Membership Fee will be issued when the Device has been shipped back within 14 days from the date at which the member received it. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for either the One-Time Membership Fee or any Monthly Membership Prepayments.
For any refund requests please contact us at firstname.lastname@example.org, once we have received your refund request we will contact you and provide you with an RMA and return label where applicable. Please be aware that you must contact us BEFORE a refund may be issued, DO NOT SHIP anything before we respond to your refund request and provide you with a Return Authorization Number(“RMA”) or other instructions. Once you have received your RMA please follow the return instructions as provided. We are not responsible for loss or damage of your return shipments.
All devices are the property of SkyMobile Internet and need to be returned in order to cancel a subscription.
Cancellation of any subscription can only take place when the device has been returned to SkyMobile Internet and associated tracking information states that the unit has been received by SkyMobile Internet.
Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $199 for C4R400 R2/3 Modems, $300 for Mofi Routers / Netgear Nighthawk Hotspsots, and Cube Red-Plan routers provided, and lastly $550 for V5 GTEN Modems that are not returned.
You will receive a full refund for your hardware and subscription when the device is returned within your 14-day money-back guarantee. Once the tracking information states the hardware has been received by SkyMobile Internet, please allow SkyMobile Internet 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to process before the initiation of the refund.
You will be responsible for paying for your own shipping costs for returning your item if you wish to cancel services outside of our 14-day money-back guarantee period. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.