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14-DAY MONEY-BACK GUARANTEE
Each membership is subject to a money-back guarantee period of 14 days. The money-back guarantee period begins on the date the equipment is marked as delivered to test out the Device and service.
If the Member chooses to return the Device within the first 14 days from when the equipment was delivered, a refund for the one-time Membership Fee will be issued per the terms laid out in our aforementioned return policy, and after the Device is delivered to SkyMobile.
The date that the carrier is in possession of the returned item, per the tracking history, will be considered as the final day you will be considered to have access to the service and will be used as the date to confirm a customer is within their 14-day money-back guarantee.
The return of all Devices and SIM must be fulfilled before a refund can take place. Please be aware that you must contact SkyMobile BEFORE you return any item. DO NOT SHIP anything before we respond to your refund request and provide you with a Return Label and other instructions. Once you have been emailed a Return Link, please generate and print your Return Label.
For any refund requests please contact us at billing@skymobilellc.comso that we may send you a Return Link.
Please keep any return shipment receipts from the shipping carrier as we are not responsible for loss or damage of your return shipments. Once the tracking information states the hardware has been received by SkyMobile Internet, please allow SkyMobile Internet 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.
SUBSCRIPTION CANCELLATION AND REFUND POLICY
All Devices are the property of SkyMobile Internet and need to be returned in order to cancel a subscription. The term “Device” refers to all equipment sent (e.g., antenna and power cords/chargers, routers, and SIM cards).
Cancellation of any subscription can only take place when the Device(s) has been returned to SkyMobile Internet and associated tracking information states that the unit has been received by SkyMobile Internet.
Each Device that is sent out has its own corresponding billing subscription. There can be multiple subscriptions under one membership. To avoid being billed for a Device you are no longer using, It is your responsibility to ship the Device back using the return label provided by SkyMobile upon your request. This is the only way to avoid a "non-return fee". Please note that this also applies to replacement SIM Cards or SIM Only plans shipped out independent of a router.
Devices are required to be returned in the manner, in which they were shipped. Please note that no modifications should be made to the device–this includes, but is not limited to, the addition of any adhesive or tape, removal of identifying numbers or letters etc.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $199 for C4R400 R2/3 and Gli.Net 750 Modems, $300 for Mofi Routers / Netgear Hotspsots or modems, and Cube Red-Plan routers provided, and lastly $550 for V5 GTEN Modems that are not returned.
For any cancellation requests please contact us at billing@skymobilellc.com. Once we have received your cancellation request, we will contact you and email you to process your cancellation. Please be aware that you must contact SkyMobile BEFORE you return any item. DO NOT SHIP anything before we respond to your cancellation request and provide you with a Return Label and other instructions.
Once you have received your Return Link please follow the return instructions as provided. Please keep any return shipment receipts from the shipping carrier as we are not responsible for loss or damage of your return shipments. The date that the carrier is in possession of the return, per the tracking history, will be considered as the last day you will be considered to have access to the service.
Once the tracking information states the hardware has been received by SkyMobile Internet, please allow SkyMobile Internet 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.
Monthly Membership Dues will be reviewed for reimbursement based on the date of the invoice and the date the carrier declares possession of the item. Prorated refunds will be issued where applicable. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.
You will be responsible for paying for your own shipping costs for returning your item if you wish to cancel services outside of our 14-day money-back guarantee period. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.